Freight Dispatch Service
What to Expect from a Professional Freight Dispatch Service
If you’ve ever wondered what a freight dispatch service actually does—or how the best truck dispatch services consistently lift RPM and cut deadhead—this guide breaks it down. Whether you’re an owner-operator or managing a fleet, Freight Girlz keeps you loaded, compliant, and paid.
What Is a Freight Dispatch Service?
A freight dispatch service manages broker outreach, rate negotiation, smart lane planning, document handling (carrier packets, rate confirmations, lumper receipts), appointment scheduling, and proactive problem-solving en-route—so drivers can focus on driving and revenue. For owner-operators and fleet managers, the right dispatcher increases load quality, reduces downtime, and safeguards margins.
Common Features of a Reliable Dispatch Company
- 24/7 load board monitoring and same-day booking when possible
- Broker communication, appointments, and paperwork handling
- Route planning to minimize deadhead and maximize RPM
- Carrier packet & rate confirmation support with compliance checks
- Weekly earnings tracking, detention/TONU advocacy, back-office support
Freight Girlz: Truck Dispatch Services That Deliver
We go beyond the basics. Our proprietary Turbo Dispatcher TMS scores lanes, filters out risky or low-paying loads, and centralizes communication. We negotiate hard, protect your time at shippers, and keep meticulous documentation so you get paid faster and with fewer issues.
Explore our truck dispatch services overview for process, KPIs, and carrier onboarding requirements.
Dispatch by Equipment Type
Choose the freight dispatch service tailored to your trailer and lanes:
How Our Truck Dispatch Services Work
- Kickoff & Targets: Define RPM floor, lanes, appointment windows, and detention policy.
- Screen & Book: We vet brokers, check credit, spot opportunities, and negotiate firm.
- Schedule & Confirm: Appointments, shipper/receiver notes, and accessorials documented.
- Run & Update: Check calls, ETA updates, issue escalation, and route optimization.
- Close & Invoice: Clean PODs, lumper receipts, and factor-ready packet to speed payment.
DIY vs Professional Freight Dispatch Service
| Factor | DIY / Self-Dispatch | Freight Girlz Dispatch |
|---|---|---|
| Time on boards | 2–4 hrs/day + calls | We monitor 24/7; you drive |
| Negotiation | Inconsistent results | Data-driven targets & firm asks |
| Paperwork/Packets | DIY admin slows turn | Factor-ready, clean, fast |
| Risk controls | Varies broker-to-broker | Double-brokering screening & credit checks |
| RPM & Deadhead | Hit-or-miss lanes | Planned lanes that protect margin |
Freight Dispatch Service FAQs
What does a dispatcher actually handle day-to-day?
We source and negotiate loads, confirm appointments, manage check calls/ETAs, maintain documents (RCs, PODs, BOLs, lumper), escalate issues with brokers/shippers, track detention and TONU, and package factor-ready billing.
Do you force dispatch?
No. We present vetted options with RPMs and notes; you choose the freight.
How do your fees work?
We use a performance-aligned percentage—typically 6%–8%—based on equipment type and DOT authority age. No long contracts, transparent terms.
Can you help with factoring and faster pay?
Yes—our packets are factor-friendly. See our Factoring Service guide for tips to speed payment and reduce disputes.
How do you reduce risk from double-brokering?
We screen lanes and brokers, verify MC/authority status, cross-check contact info, and maintain a do-not-load list. Read our Double Brokering & Bond Claims guide.
New authority—can I still use your truck dispatch services?
Absolutely. We help bridge the first-year broker limitations with smart lanes and documentation rigor. See our Owner-Operator Success Guide.